Spa Etiquette

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Spa Etiquette


Upon Arrival

To maximize your experience, please check in 10-15 minutes prior to your first scheduled service. We encourage you to allow extra time to relax and decompress before your service begins.

Preparing For Your Treatment

For your safety, please remove contact lenses prior to facial & Novalash appointments. To avoid irritation, shaving or waxing is not recommended prior to body exfoliation treatments. We ask that our male spa clients shave their face at least two hours prior to their scheduled facial.

Spa Etiquette

For the comfort of all guests, please turn off cellular phones, laptops, and pagers prior to entering the spa. Smoking is prohibited in the spa at all times. Your therapist reserves the right to terminate the service, without refund, if inappropriate language or actions occur.

For safety reasons, the maximum occupancy of each spa room, with the exception of the couples suite, is two people. Anyone accompanying you to your spa services is welcome to wait in the relaxation room. Children under 12 years of age may not be left unattended; you will need to reschedule your appointment should your children come with you to the facility.

It is never required that you are unclothed in front of anyone at our spa. Our staff is professionally trained in proper draping to ensure your modesty is never compromised. Our therapists will only expose the areas being worked on.

For the safety and consideration for our therapists and other guests, we reserve the right to refuse services to any persons that have an active, infectious, or contagious skin disorder or condition, i.e. poison ivy, cold sores, inflamed psoriasis, head or body lice, open wounds, or contagious illnesses of any kind.

Gift Certificates

Willow Day Spa gift certificates are as beautiful to give as they are to receive. Gift certificates are available for any treatments(s) or in any dollar amount. Gift certificates are valid for services or products and may be purchased at our facility, or by phone. All Willow Day Spa gift certificates expire one year from date of purchase.

No Small Children, Please

For the enjoyment and safety of all visitors, Willow Day Spa guests must be at least 8 years of age. Guests under the age of 18 MUST be accompanied by a parent. Our spa is not appropriate for children under 8-children must be receiving services and accompanied by a parent beyond the reception area.

Late Arrivals and Cancellations

We require either a gift certificate or a credit card number to schedule ALL spa appointments.  We require a 24 hour notice to cancel ALL individual appointments and a 48 hour notice to cancel a party of two or more as a courtesy to the spa and our spa therapists.  Failure to give notice of cancellation will result in a full service charge to your credit card, or redemption of the gift certificate.

Please arrive on time for your scheduled appointment.  Late arrivals will not receive an extension of time as a courtesy to our other guest.  You will be responsible for the full service fee.

May I Bring the Spa Home?

Because we are sure that you will enjoy your experience with us, we have provided you with the opportunity to purchase many of the products used in our treatments, as well as other spa gifts.

Gratuity Policy

We take pride and guarantee your complete satisfaction in all our professional services and treatments. Many of our guests choose to leave a gratuity for our massage therapists and estheticians. If you would like to leave a gratuity, fifteen to twenty percent is considered customary. When leaving a gratuity, cash given directly to your therapist is appreciated.


All services rendered are non-refundable. Products purchased in store can only be refunded if unused and in its original packaging. We will gladly refund or exchange unused products (purchased in store) if you return the product with receipt within seven (7) days of purchase.

Gift certificate purchases are non-refundable, however, you are welcome to exchange your gift certificate towards any service or product at Willow Day Spa.

All on-line orders are non-refundable.

What Should I Communicate?

Please advise our staff if you have allergies, are pregnant, recovering from a recent surgery, taking medical treatments, or have any existing medical concerns. If you have a history or are currently in treatment for any type of cancer, please make our staff aware of this in advance. Spa therapy treatments are highly recommended and encouraged for our clients with at stage of cancer, however, we will need a signed letter from your oncology doctor allowing us to perform spa therapies on you. We will gladly discuss your goals, preferences, and answer any questions.

Give your therapist feedback as to your comfort. We are here to make this the most relaxing and beneficial treatment for you, so tell us what your needs are. If you would rather enjoy the treatment in silence, that is your choice as well.